We offer a full nationwide delivery service. Please mention when placing your order if access for a large lorry would be tricky or awkward
DELIVERIES & CHARGES
We aim to deliver your goods to you within 30 days of accepting your order. Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded unless the goods you ordered were delivered damaged or faulty, however we will replace any items delivered damaged.
HOW WE DELIVER
Deliveries are generally carried out with our suppliers own fleet of vehicles ranging from 18 tonne rigid trucks to articulated trucks and trailers. Most of the vehicles From Jacksons delivering fencing and decking products incorporate a demountable forklift truck for unloading on suitable ground. Please note:
If access to your delivery address is restricted, please let us know when speaking to the delivery team.
The drivers are instructed not to take their forklifts or vehicles off a hard road surface.
The drivers will make every effort to deliver the goods as close as possible to the desired destination on your property using the demountable forklift truck. If that is not possible due to road surface or other conditions, drivers are instructed to unload the goods beside, or close to, the vehicle on firm ground.
If you are concerned this leaves your goods in an insecure location, please inform our head office transport team as soon as reasonably possible on 01227 832990 to discuss an alternative delivery time, when you can ensure you have arranged for someone to help move your goods to a secure location.
HOW LONG AFTER YOU PLACE AN ORDER CAN YOU EXPECT DELIVERY?
We aim to deliver your goods to you within 30 days of accepting your order. Standard stocked items would normally be delivered the next time we are scheduled to deliver in your area. We will do our best to fit our delivery schedule around your requirements. If you have a specific deadline please talk to one of our Sales Team on 01227 832990.
DO YOU HAVE TO BE IN WHEN WE DELIVER?
Not necessarily, if you are happy for us to leave the goods. However, this will not apply in the case of Express or Overnight deliveries, as a signature will be required.
Please note that once the goods have been delivered to your premises, ownership and liabilities arising from ownership transfers from us to you.
We will advise your approximate delivery date/time by SMS Text, Email or Telephone; this is usually on the afternoon prior to the vehicle setting-off on a 2 day delivery schedule. We aim to cover most areas of mainland UK most weeks, but do not have set days for any given area. If after a delivery notification you are unable to receive a delivery, please inform our head office transport team as soon as reasonably possible on 01227 832990 to discuss alternative arrangements. Please note that we cannot receive replies to notifications sent by SMS Text as this is an automated system, but we can receive replies to email. Please reply to the email or send to firstname.lastname@example.org
DELIVERY CHARGE PER DROP
All timber buildings (sheds, playhouse, summerhouses, log cabins, Potting sheds) are all delivered free to mainland uk
All Fencing & Decking related products produced by Jacksons Fencing and covered with their 25 year anti rot guarantee are subject to a £30 delivery charge
WEB ORDERS/QUOTATIONS OUT OF NORMAL DELIVERY AREA
Please note that for Customers outside of the UK our web prices do not apply and are to be used for guidance only. Customers in the Channel Islands & in other countries should contact us regarding special delivery charges.
All Mercia range sheds can be delivered for free nationwide. All Mercia products can be installed nationwide, but only by LSB within 30 mile radius of CT4 6NS (Installation cost varies on each product).
All ‘Ultimate’ bespoke products can only be supplied within 100 miles of CT4 6NS.
We aim to deliver orders as soon as possible, but the majority of orders are delivered between 7 – 10 days, and we aim to complete all orders within 30 days. Delivery time is dependent on your location and the current stock availability, which can vary due to seasonal and raw material factors.
DELIVERY CHARGE PER DROP
We deliver Customer orders by road in England and Wales as per the Postcode areas listed below at the flat rate charges shown. For delivery to other areas please note that some postcodes are outside our National delivery area. These exclusions are also listed below. For enquiries outside our standard areas including mainland Europe we will be pleased to provide a quotation to meet your specific requirements.
When you register and enter your postcode, your delivery charges will be calculated automatically at Checkout
*Local Delivery rates apply to the following postcodes:
Southeast: BR, CT, DA, ME, TN
Southwest: BA1 to BA22, BS1 to BS16, BS20 to BS41, BS48, BS49, BS99, DT9, DT10, GL5,
GL6, GL8, GL9, GL11 to GL13, NP16, SN9 to SN16, SP1 to SP3, SP7, SP8, TA5 to TA19 Northwest: BL, CH, CW, L, LL11 – LL23, M, PR6, SK1 – SK12, SK16 – SK17, SK23, ST,
SY1 – SY5, SY10 – SY14, SY22, TF, WA, WN
**London area from 1st July 2014: E1-18, EC1-4, N1-22, NW1-11, SE1-28, SW1-20, W1-14, WC1 & 2
We are unable to accept web orders in the following postcode areas which fall outside our National Delivery Area:
AB, BT, CA, DD, DG, DH, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, NE , PH, PO30 to
PO41, SR, TD, TS, ZE, LA6,7,8,9,10,11,12,13,14,15,16,18,19,20,21,22 & 23.
(Please call for a delivery price if you are in one of the above postcode areas)
All other current national postcodes will be charged at the normal national flat rate delivery charges as shown